We can’t create the best entertainment and communications experiences in the world if our network goes down. It’s as simple as that. What isn’t simple is making sure our customers are always connected, 24/7. That’s why we have employees who monitor our network 24/7. Employees like Vinny Lewonka. Vinny’s a shift manager at our Global Technology Operations Center (GTOC) in Bedminster. He manages a team of 10-15 incident managers, depending on the shift. “You want to restore customer service as quickly as possible, right? So the faster you get in front of it, theoretically, the faster you can fix it,” said Vinny. On the latest Life at AT&T podcast, hear what goes in to making sure you have service all day, every day.