The Jody Maberry Show : Marketing | Customer Service | Copywriting | Branding | Personal Branding
About This Show
The Jody Maberry Show is dedicated to helping you Market, Mobilize, and Master your message.
I draw from my experience in marketing, leadership, small business, and even as a park ranger to help you understand how to market your unique message. Successful entrepreneurs and experts, like Mike Kim, Lee Cockerell, and Jeff Brown, join the show to offer advice on how to master your message.
Most Recent Episode
How to Treat Every Customer Like a VIP
Have you ever noticed how most organizations treat every customer the same? Even if the service is good, it is the same for everyone. Treating all customers the same is a missed opportunity. Jeff Noel gives us ideas from Disney so we can begin to deliver excellent service to every customer. -The customer will give you feedback on whether or not you are doing a good job. -Treat every customer like a VIP - Very Individual Person. -Ten seconds of unexpected service will create a moment a customer will talk about. -Understand what it will take to WOW every customer. -Go the extra inch and do something small and special for each customer. -Focus on the extra inch, forget the extra mile.