Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
About This Show
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
Most Recent Episode
Delegating Authority During an Emergency
6 days ago
Emergencies are the extreme example of finding out how well you have done in delegating authority. When you have an emergency you have no time for anyone to wonder what they should do and what responsibility they have. You have to sort it out before you have a problem. You don't plan what to do in a tornado when you hear the tornado siren. Think about what could go wrong. Work through the scenarios and determine who will do what task. Part of the planning for handling an emergency is to talk to people so they know what they will be doing. Everyone needs to know their role ahead of time. And don't delegate a responsibility to someone who won't be able to handle it. Gather your team in a room and discuss different emergencies you could face. If you need inspiration, pull out a recent newspaper and pull headline to talk through it. What would you do if that situation happened to your organization? Anticipate what can happen and then have your team work through the scenario. Reflect what other organizations have done to minimize the emergency. Do you have the Morning Magic Planner yet? You can get it for free HERE. The morning Magic planner will help spend 15 powerful minutes each morning setting the right course. If you don't plan where you are going, how are you going to get there? Just like putting coordinates in your GPS. Know where you are going so you can get there.
Rated 5 out of
Quality Advice from a Quality Leader!
Lee Cockerell's podcasts are among the best. He is an engaging leader who provides practical advice about how to achieve excellence. Lee's podcasts are a "must-listen" for leaders of all organizations.
Date published: 2015-04-07
Rated 5 out of
A Truly Encouraging Podcast
I feel lucky to have recently discovered Lee's podcast. Each episode has great ideas that I can apply to both my professional and family life. The 15 minute format is perfect for my morning commute to work. And more often than not, I start my day feeling encouraged and more optimistic that I can make a difference, despite the challenges that I know I'll be facing throughout the day. This is good stuff!
Date published: 2015-09-01