Be a Better Guide Podcast - Tourism Training, Hospitality and Travel Business Success
About This Show
Kelsey Tonner is an experienced, global tour guide and founder of the Be a Better Guide Project, a movement that brings together tour guides and tour operators from around the world to learn from one another. His mission is to help anyone, anywhere, create extraordinary experiences for travellers. In this podcast we’ll look at best practices for tour guides, travel businesses, activity operators and Destination Management Companies. Whether you’re a freelance guide, a travel business owner, a tour operator, a travel agent, a lodge, a hotelier or a tour guide trainer, the Be a Better Guide podcast will offer simple, actionable advice for increasing your bookings and building a successful tourism brand. Find show notes, links and and VIP resources at http://www.beabetterguide.com/podcast.
Most Recent Episode
Episode 32 – How to Learn People’s Names on Tour – Techniques for Remembering Names
5 days ago
Learning techniques to remember people’s names is a great skill for everyday life.
But as tour leader, guide or someone who works in the service industry – learning names becomes one of your most important skills. In this video, we’re going to look at how to learn people’s names on tour and give some practical suggestions for quickly recalling the names of your guests.
Dale Carnegie, the author of ‘How to Win Friends and Influence People’, wrote his flagship book in 1936 but it remains a best seller to this day. Among his many quotable recommendations, you’ll find this tasty gem:
“A person’s name is to him or her the sweetest and most important sound in any language.”
Carnegie saw how much people were delighted when hearing their own name and how quickly you could build rapport with someone by learning, recalling and using their surname.
Names are deeply tied to our identity and individuality – and when someone remembers our name after meeting us – it makes us feel important, respected and shows that the other person is interested in who we are. It almost always leaves a lasting positive impression, and given we want our customers to be as happy and satisfied as possible, learning names and using them whenever possible is highly recommended as a tour leader.
But this, of course, begs the bigger question, ‘How to learn people’s names on tour?’ In this video, I share six techniques for working on on the skill of recalling and using people’s names as a tour leader.
These practical suggestions come from tour leaders around the world and can be practiced daily in our everyday lives.
To help you out further, we’ve also created a PDF cheat sheet called ‘Creative Name Games for Tour and Activity Leaders’ These are some of our favourite icebreakers and name games for kids and adults.
Check out this handy PDF resource by clicking the button below!
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