Keep Your Customers Forever
About This Show
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage.
In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
Most Recent Episode
007: It works for me, it will work for you
Oct 10, 2017
We can be super choosy. With so many people selling us tools and methods and apps that (they say) we absolutely MUST have for our business or our life, let’s use a solid criterion for selecting. If their proof of results consists of “it worked for me so it will work for you”, then hide your wallet. If the proof is based on independent empirical data and is couched in the solid research of others, then it may be a good choice.
Episodes of This Show
Sep 30, 2017
Sep 30, 2017
Rated 5 out of
This is an intelligent approach on how to administer surveys. All businesses need to know these things!
Date published: 2017-12-12