Show Info: As one of the world’s top management consulting firms, Juran Global are trusted advisors, enabling global leaders to achieve measurable business results by focusing on operational excellence.
An ongoing challenge today for many organizations is to do more with less. Many companies are spending more time with their customers, while customers are demanding competitive pricing on products and services. As the planned profit margin erodes, the question management is posing to their staff is, “How do we maintain our margins and still meet the customers’ demands?” Basically, how do we leave less dollars on the table? The answer is Cost of Poor Quality (COPQ) analysis, which can be used to identify and reduce operational wastes while maintaining margins.
