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Episode Info: So today, it is my pleasure to introduce you to John Seddon from Vanguard Consulting, an author of a number of books including The Vanguard Method and Freedom from Command and Control: Rethinking Management for Lean Service. In this interview, John shares with us how command and control is failing us, his thoughts on leadership and an insight into The Vanguard Method, a method that has saved service organisations millions upon millions of dollars.Read more »

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