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Episode Info

Episode Info:

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. I caught up with Mr. Hyken at the Breckenridge Ski Resort and asked him about trends in the industry, how he started, and what is the new normal in his business. Mr. Hyken's answers are well thought out, creative, and will challenge you in your business. Plus, we just had fun! Follow Shep on his social media channels which are listed at the top of his website www.hyken.com See you on air! About the Host: John Register, CSP, Gulf War Army Veteran, Paralympic Silver Medalist, and professional keynote speaker who shares life lessons increases business leaders ability to connect more authentically with their teams. View John's speaking trailer by clicking here.

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