Emerson's John Sanders joins our continuing series of podcasts to share his insights on the process of effectively planning and executing plant shutdowns, turnarounds and outages. He also shares a surprising passion about chasing tornadoes, so make sure to listen in! We hope you enjoy this podcast and please send me a note about other Emerson experts you'd like to hear from. Transcript Jim: Welcome to the Emerson Automation Expert's podcast series. I'm Jim Cahill and today I'm joined by John Sanders. John is Emerson's global director of shutdowns, turnarounds, and outages. He has a business degree from St. Cloud State University and an M.B.A. from the University of St. Thomas and has been with Emerson for almost 20 years. Welcome, John. John: Thanks, Jim. I appreciate you having me on today. Jim: Well, it's great you could join us. I always like to start with our Emerson experts by asking what made you decide to pursue a career in services in the process manufacturing industries? John: Well, that's a great question. Most of my career I spent at Rosemount supporting the instrumentation there. So a lot of my career was spent talking to customers about the instrumentation needs. Now it's always about the devices. And what I've learned over time is that customers...really there was a big gap when it came to once they get the devices, how do they maintain them? How do they utilize them and leverage all the technology, the bells and whistles that come with them? So I really saw a big gap and opportunity there for Emerson to help our customers better understand the technology, be able to leverage our technology better which in the end you know it supports the brand, it strengthens the brand. So that's why I saw a good opportunity to help our customers. Jim: Yeah and that's so important. You can have the best technology in the world and if you're not applying it to deliver the value that it can then you're not getting what you can from it. So that's really good. So tell us about some of the market trends and opportunities you're hearing from these manufacturers that you interact with looking around these lifecycle services. John: Oh, I'll tell you I've always sought after talking to customers and interacting with them just because you know that's how we learn. That's how we learn what their needs are. And whenever talking with customers it seems just as we've all heard they're losing a lot of personnel.