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Episode Info: Subscribe: itunes | Email | Stitcher | RadioPlayer | Spotify Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office. But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record. Correctly collecting patient identification is important! Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches. Positive patient identification is critical to ensure patient safety and protect patient data.According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry. Patient misidentification contributes to: 27% of radiation errors 29% of medication errors 5% of wrong-patient/wrong-site surgeries 850 medical errors and 20 deaths related to blood transfusions And, of course, we must deal with the administrative headache of privacy breaches and medical identity theft and duplicate patient records! Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic? Or solving one problem just to find another problem popping up? Don’t know where to go for help? Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode. To access all the resources mentioned in this podcast, join us at Practice Management Success!   In Canada, health ministries have underscored the importance of correct patient identification when they issue Patient Safety Alerts. Correct patient identification criteria is also included in Accreditation Canada standards.   Care – Good patient care starts with correct patient identification. Incorrectly identifying patients contributes to medication, transfusion, procedure and testing, errors. Good Documentation – Avoid incomplete, inaccurate, and duplicate patient records! Gatekeeper –Each caregiver has the responsibility to identify the patient before providing a health service. I think that the family physician has an added role and responsibility of the patients’ gatekeeper to additional health services to ensure that the documentation of patient identification is correct at the time of registration. Billing – Avoid rejected billing and re-work when you correctly identify the patient and record the data correctly the first time. Patient demographic information is best corrected while the patient is present at the clinic instead of trying to contact the patient after they leave the clinic. Don’t Photocopy The Photo Identification You should record that you viewed the photo ID and verified, but do not record the unique number associated with the photo identification (for example, driver’s license number). Do not photocopy the photo identification. Remember, we have a responsibility to collect the least amount of informatio...
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