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Episode Info: Here are 3 questions to ask your current outsourced IT provider that might help you get things back on track Today, most businesses are completely reliant on their technology and by extension their outsourced IT provider.  So when they have technology problems, it’s more than just irritating.  It disrupts the business. If employees can’t use their systems, then more often than not they can’t work.  When this happens it might feel like you’ve got the wrong team supporting your computer systems.  If you’re frustrated with your outsourced IT provider, how do you know if its even possible that they could do a better job? What if the culprit is something unfixable and your better off with an alternative provider? In this episode I talk about: The most common frustrations that other firms like yours have had with their IT support provider 3 questions to ask your current outsourced IT provider to diagnose bad IT support to the root cause? Guidance to help you and your current outsourced IT provider get on track Common problem statements: It takes too long to respond when I have a problem.​ The same issues keep occurring.​ It takes too long to set up new machines and often something is missing or incorrect with the set up.​ I feel like they should know the answer to many of the questions they continually ask me.​ I think they could do a better job at following up.​ The finger pointing is frustrating. We did a project and it didn’t result in a good outcome. I don’t think they are very proactive with advice. Show notes: Get the roadmap to select the right IT support vendor  What a WW2 B-17 bomber can teach us about quality control Relationships might be your biggest IT problem Proactive IT Support on Display Transcript: Jason Clause: Welcome to the Jason Clause Show. I’m Jason Clause, your host, and today we’re talking about computer problems. Jason Clause: Welcome to the Jason Clause Show. This is a business podcast about the business of technology. I’m Jason Clause. I’m your host and we’ve got a great episode for us today. It’s a little bit self serving. This is one of those ones that’s really about the business that I’m in, Outsourced IT Support but I’ve been coming across a lot of this lately. Folks that are just frustrated with the way that their current computer systems are being looked after and what I’ve got for us is in 10 minutes or less, three questions that you can ask your current provider that might help you get at the root cause of what’s happening, the idea being that a lot of times you don’t need to switch outsourced IT providers to solve your problems, if you can do some of the things on your site or have some of those tough conversations and this is a way to kind of help you get at that. Jason Clause: Of course, if you want to switch, I want to talk to you, but a lot of times if we can head that off, that’s probably better for folks, so we’ll get into it right after this. J...
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