About This Show
Training expert Honey Shelton and her guests share how to improve performance at your company! Valuable, real-world tips on how to elevate the quality of training and turn it into training that matters and sticks!
Most Recent Episode
Process Improvement for the Front Desk and the Call Center
Is this really the best use of my time? How often do you ask yourself that question? I bet quite often! We all strive to be more efficient with our time, effort, and money. Where we often fail is in deciding what on a process to make a meaningful change or break a bad habit. Honey Shelton talks to Karen Wiehoff, a process improvement expert, and InterAction Training's newest speaker! They discuss how to approach processes you want to improve in the call center, front desk, or any customer facing role. How can you make your call center more efficient? How do decide what processes need improvement and how do you curb resistance to change?
About our Guest
Karen C. Wiehoff has more than 30 years of executive management experience. Her career has afforded her in-depth expertise in such areas as leadership, consulting, relationship management, human resources, marketing, and regulatory and compliance initiatives. Before she joined InterAction Training, Karen was the Senior Engagement Manager for a national consulting firm where she partnered and consulted with organizations through strategic planning, change management, and process improvement initiatives.
Rated 5 out of
As a banker, this show has given me some great insights in my industry that I hadn't considered before. Highly recommended.
Date published: 2015-06-10