InspireCast Customer Experience Podcast
About This Show
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient.
Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience.
Most Recent Episode
@anthemlau on Banking Legacy Systems Interrupted: #AI, #Blockchain plus Robotics
Antoine Hemon-Laurens discusses three disruptive forces challenging banks' legacy IT systems: AI (artificial intelligence), robotics and Blockchain. AI powered Robo-advising in wealth management is already here. So if AI is the brain, robotics is the muscle and the braun. There are numerous examples of banks using chatbots and within call centers. The blockchain is the last piece of the puzzle and provides knowledge and are soon to become repositories of data. With the above in mind, this is a not-to-miss episode for any banking, tech or CX professional wondering out loud just what impact these new technologies will have on their profession.