About This Show
Sharing hospitality industry tips and advice for hoteliers on the topics of Quality and Service. Listen in for regular interviews from the hospitality industry professionals with a proven reputation for success.
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EP #38 – Legal Rights and Responsibilities of the Innkeeper - Hospitality Academy
As a place of public accommodation, hotels have many legal obligations, as well as rights, when it comes to serving the public.
We all have those burning questions about what our roles and rights are in the multitude of challenging and unique situations we face each day as hoteliers. As our guest on this episode says and as we all know, “people are normal until they check into a hotel.”
Knowing what’s legal and where our limits are can often seem to be one of those gray areas. But, legal rights for hoteliers and our guests are always worth that second look. When it comes to getting sound legal advice, you want to be careful to get your information from a trusted source. In this episode, you will hear from one such resource.
Hospitality law specialist, Stephen Barth joins me in this episode to discuss some of today’s most relevant legal concerns for hoteliers. Barth helps make the gray a little more black and white by sharing the top concerns for hoteliers as well as practical ways to implement legal best practices.
Barth is an attorney who has specialized in hospitality industry law over his 27-year-career. Author of Hospitality Law, he is currently a professor at Hilton College at the University of Houston and helped found hospitalitylawyer.com – which he bills as the “match.com of hospitality law” because it helps match those in the industry with the lawyer or legal resource that’s right for them.
Legal responsibilities for hoteliers have come into the spotlight more recently with cases like that of Erin Andrews, the television personality who reached a settlement with a Nashville hotel after a secretly recorded nude video of her went viral. Barth, who testified as an expert in legal proceeds for Andrews’ case, says guest privacy is just one of the big issues facing innkeepers today. Others we cover in this episode include:
* Data privacy
* 3rd party (sexual) harassment
* Medical marijuana accommodation
* Right to refuse service
How do we tackle those issues while balancing guest satisfaction with legal responsibilities? We dive into that here with practical advice and actionable ideas based on best practices.
Questions like, should hoteliers be