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Episode Info

Episode Info:

This special episode of Healthcare Change Makers was recorded at the 2019 HIROC Conference.


On this episode, host Michelle Holden, Communications and Marketing at HIROC, sits down with Dr. Jeff Klassen, Emergency Physician at St. Boniface Hospital.


Dr. Klassen speaks to effective teamwork and communication, sharing the work he is doing at St. Boniface with the TeamSTEPPS program, and his views on the importance of psychological safety in healthcare.


Key Takeaways:

[1:13] What is TeamSTEPPS and how it began

[2:10] The early phases of TeamSTEPPS at St. Boniface

[2:58] Why the concept of psychological safety didn’t immediately take off

[3:58] How St. Boniface leveraged their team and social media to make psychological safety attractive

[6:47] A shift in emergency care in Winnipeg shows how resilient staff at St. Boniface are

[7:57] Why Dr. Klassen has been drawn to patient safety throughout his career

[10:00] The Canadian Patient Safety Institute’s database on TeamSTEPPS

[10:30] What Connor McDavid’s gameplay and medical error have in common

[11:21] Why Dr. Klassen uses stories and analogies to help convey patient safety information


Mentioned in this Episode:

St. Boniface Hospital, Winnipeg

TeamSTEPPS Canada

University of Manitoba

Agency for Healthcare Research & Quality (AHRQ)

Department of Defense (US)

Canadian Patient Safety Institute (CPSI)


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