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Episode Info

Episode Info:

This week’s guest is Randy Matusky. Ron and Randy analyzed a change management model called Gilbert’s Behavior Engineering Model, which addresses six different factors that influence human performance. A MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 
  • The quote that inspires Randy (1:52)
  • Randy’s background (3:24)
  • About Gilbert’s model (5:31)
  • Expectations and feedback (7:42)
  • Tools and resources (8:13)
  • Incentives (8:35)
  • Skills and knowledge (9:00)
  • Capacity or capability (9:25)
  • Motives (10:14)
  • Ron’s thoughts on this model (13:05)
  • The relationship between incentives and motives (14:15)
  • The frequency of feedback (20:35)
  • The dangers of rewarding firefighting (22:05)
  • The tools and resources Ron recommends (29:20)
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