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Taken from Ecological Human Services Management Shift focus now to consider human services agency excellence from a Management Perspective. Earlier, we saw the agency is not a static entity with fixed relationships to other entities and elements. It is more like an organism whose survival and success are interdependent with the survival and success of many other organisms and elements in the incorporating environment. As we consider internal agency functioning, the organic analogy applies just as it does within the Helping Triangle. The people -- agency staff -- associated with the internal operation of the agency are not static entities with fixed relationships to other entities. Rather, they are separate, autonomous organisms dynamically associating to form the internal portion of the agency's eco system. I refer to this as the internal eco system. Taking the analogy a step further, the purpose of agency Management is to establish, support, and sustain the internal eco system. There is an underlying point here that is somewhat counter-intuitive. The purpose of agency Management is not to manage people. The purpose is to establish, support, and sustain the internal eco system. Agency Managers do not manage people. They manage the internal eco system or aspects of the eco system. Agency staff function as self-managing organisms within the internal eco system. De Pree (2004, page 15-17) When talking about organizational leaders advised us in part that leaders owe the organization's people a clear statement of the values of the organization; a new reference point for what caring, purposeful, committed people can be in the institutional setting; maturity as a sense of self worth, a sense of belonging, a sense of expectancy, a sense of responsibility, a sense of accountability, a sense of equality; rationality valuing trust, human dignity, and self fulfillment; and space to grow and exercise diversity. As managers manage the internal eco system, they must keep this covenant with everyone associated with the agency. … What principles govern agency Management? There are five guiding principles agency Managers follow in order to successfully manage the internal eco system. First, agency Managers understand, accept, and support the mission of the agency, i.e. the purpose for which the agency exists. Only people who can and do strictly adhere to this principle function as agency Managers. No exceptions. No excuses. Second, the Authorizers and Implementers, with or without the collaborative involvement of agency Management, establish policies, rules, and operating guidelines representing restrictions and expectations with which the agency must conform. It is the responsibility of agency Management to understand and fully implement those policies, assure agency operations are in compliance with the rules, and maintain the functioning of the internal eco system in accord with the guidelines. The policies, rules, and guidelines do not prescribe how agency Management will achieve these outcomes, only that the outcomes will be achieved. No exceptions. No excuses. The third guiding principle requires agency Management to define and maintain a rational, flexible Organizational Structure and internal environment within which agency staff members function with a minimum of administrative or bureaucratic control or interference. Understanding and accepting this principle is fundamental to successfully managing the internal eco system. Staff members are autonomous organisms dynamically associating to form the internal eco system. Management control of or interference with their functioning are counterproductive with respect to the overall functioning of the internal eco system. Agency Management maintains the internal eco system with a minimum of administrative or bureaucratic control or interference. No exceptions. No excuses. The fourth guiding principle requires agency Management to provide clear,

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