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For this first episode in 2020 of our podcast, I asked Filene’s entire research team to reflect back and pick what they saw as the most essential research insight from our 2019 library. Then I asked each to give a preview of one report they are excited about sharing with you all in the year ahead. The team shared insights about the importance of your employee’s financial well-being; smart strategies for serving independent workers with the specific financial products they need; how to provide affordable and responsible funding, services, and support to small businesses and entrepreneurs; design principles that result in user friendly fintech apps and happier, financially fitter members; primary research findings from our member experience report series and the unexpected value proposition of employee turnover. Links below. Throughout 2020, look out for more research and innovation opportunities for your organization to better understand and serve the financial needs of underserved and vulnerable households, better serving commercial businesses, providing financial services for community members that have experienced trauma, even more from our member experience series, and a very interesting piece exploring empathy and intimacy in artificial intelligence. There is a lot of new, unique and valuable research planned for the year ahead so take what you’ve learned in 2019 and get out there to make this year your smartest, savviest, most life-changing one yet. Taylor’s pick: The Case for Workplace Financial Well-being: The View from Credit Unions: filene.org/480 Laura’s Pick: Meeting the Needs of Independent Workers at Vancity Credit Union: filene.org/475 Laura’s Pick: Small Business Lending & Independent Worker Resource Guide: filene.org/492 Paul’s Pick: The Lessons of Fintech Apps: Design Matters for Personal Finance: filene.org/487 Elry’s Pick: Member Experience and Service Excellence, Part 1: Member Compatibility and Operational Transparency: filene.org/476 Elry’s Pick: Member Experience and Service Excellence, Part 2: Do Strategies Focused on Member Experience Impact Credit Union Performance?: filene.org/488 George’s Pick: Leveraging Employee Loss for Employee Gain: filene.org/479 Holly’s Pick: Who Do Credit Unions Belong To?: filene.org/470

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