About This Show
Reworked examines our working lives and takes a fresh look at the way we work.
Every fortnight you'll get the latest thinking on company culture from inclusion and diversity specialists EW Group.
We’re interested in the micro-culture of work. What are the skills needed for the 21st-century workplace? How do we create a more inclusive culture, where everyone can contribute and thrive? There is no single ‘corporate culture’: we’ll talk to employers, cultural commentators and employees themselves to find out just how different our working lives can be.
Featuring interviews with thought leaders in diversity and inclusion, plus experts in organisational culture and workplace wellbeing.
Hosted by EW Group MD Rachael Wilson.
For businesses everywhere, the race is on to build a truly 21st-century workplace. Competition is fierce when it comes to attracting, recruiting and retaining the very best talent. And the motivations of that talent are changing. People are choosing company cultures that focus on inclusive working environments. Trust, open communication and acceptance of difference are no longer the nice-to-haves; they're the must-haves.
EW Group have been training and consulting on all aspects of equality, diversity and inclusion at work for the last 25 years. We work across all business sectors and industries, from global brands to creative start-ups.
For more about EW Group and the work we do, visit us at http://theewgroup.com/Read more »
Most Recent Episode
9. Unconscious Bias and Brand Reputation with Jane Farrell
On 12th April 2018, two black men were arrested in a Starbucks branch in Philadelphia while waiting for a friend to join them.
Mobile-phone video footage of the pair being put in handcuffs in front of disbelieving onlookers soon went viral. The arrests sparked demonstrations outside the branch and wider outrage across social media.
As part of the company's response, Starbucks announced that it would close more than 8,000 of its US stores on 29th May to run unconscious bias training sessions for around 175,000 employees. It was an unprecedented move in high-street retail.
Jane Farrell co-founded EW Group in 1992, and is one of the UK's leading experts on diversity and inclusion. Jane recently appeared on Radio 4's Today programme and Channel 5 News to talk about the Starbucks incident and the resulting spotlight on unconscious bias training.
In this episode of Reworked, Jane speaks to Rachael Wilson about the rise and rise of the term 'unconscious bias' in public and professional discourse. Together they try to unravel the "Rubik's Cube" of how advantage and disadvantage operate in different workplaces. You'll hear Jane's own story and her formative experiences of inclusion/exclusion in and outside of work.
"It obviously shouldn't have happened, but Starbucks had responded to this dreadful situation very strongly and powerfully. There was one figure quoted that it was going to cost Starbucks $12 million to close the stores. My reflection on that is that it's a drop in the ocean compared to the lost revenue that might have occurred, and the damage to the brand, had they not taken strong action." Jane Farrell
An unerringly positive advocate of the diversity and inclusion agenda, Jane also issues a rallying call to senior leaders in business to "get the blood pressure down around diversity" and to focus on practical ways to create more inclusive cultures in their organisations.
Connect with Jane on LinkedIn or Twitter:
You're listening to Reworked, the EW Group podcast on workplace culture.
For more on EW Group and the work we do to build inclusive cultures, visit our website (http://theewgroup.com/) or follow us on Twitter (https://twitter.com/theewgroup).Read more »