The Delivering WOW Dental Podcast
About This Show
This Podcast is for you, the Dentist, Entrepreneur, or Small Business Owner. Voted one of the "Top 25 Women in Dentistry" by Dental Products Report, Dr. Anissa Holmes has effectively mastered the skill of the use of Social Media, with a Facebook following of over 48,000 fans. Dr. Holmes has discovered that the most effective way to get massive results is to first have a vision and to focus on what matters most. Dr. Holmes teaches you actionable steps to develop your dental practice's culture, systems, and brand. Dr. Holmes is going to reveal what works in Social Media, how to build an amazing dental team, and well as strategies to increase your productivity and profitability. Dr. Holmes has figured out what works to create a dental practice full of "Raving Fans". Dr. Holmes interviews Dental Experts and Non-Dental Entrepreneurs such as Mike Michalowicz, John Lee Dumas and Dr. Mark Costes to bring you BIG, powerful strategies to help you scale up your business so that you can achieve more while working less.
Most Recent Episode
110 - How To Increase Patient Satisfaction With Drew Sparks
1 day ago
I’m thrilled to introduce Drew Sparks to this week’s podcast to discuss whether or not your patients are truly happy and how you can increase patient satisfaction. Drew Sparks is the co-founder and CEO of Swell CX, an innovative company that specializes in improving the customer experience by allowing business owners to collect real-time customer feedback and reviews to help them gain valuable insights that will enable them to develop and grow their business. In his time with Swell CX, Drew has become an industry expert when it comes to understanding the patient experience and measuring patient satisfaction. Drew has an educational background in mechanical engineering, but he has always been an entrepreneur at heart. Before founding Swell CX, Drew was part of the founding team of a healthcare start-up aimed at helping independent pharmacy owners maximize their revenue potential. He also loves the outdoors and spends his free time mountain biking in the beautiful mountains of Utah! On the podcast we discussed… How to maintain a positive relationship with your patients Why dentists need to take a business perspective to gain higher revenue and happier patients Understanding the value of a patients “LTV” (Lifetime Value) and how this can impact your practice The power of sharing your brand and story with the world and how you can use it to attract new patients and grow your practice Creating a brand is directly aligned with creating an amazing customer experience Strategies you can use to persuade patients to leave positive feedback for your practice How to measure patient satisfaction accurately Managing and tracking your NPS (Net Promoter Score) to measure customer experience and satisfaction How to “pre-frame” what you want your patients to say in their experience testimonials The benefits of using Swell CX to collect patient reviews for your practice and how it can help your practice attract new patients Think about the one word you want your patients to say about their experience at your practice and start thinking about how you can make it happen Why your practice should take an active approach online by engaging and responding to reviews How to use consumer reviews to your advantage by adding them to your website or social media channels Remember that reviews have a shelf-life and understanding why it’s important to update your online presence with recent reviews and new content to remain relevant Swell CX has helped many business owners and entrepreneurs manage and improve their customer experience by using a mobile-first approach that allows them to take real-time action on what their customers are saying. New customers that mention the podcast when signing up will receive a massive 50% OFF the first month with no long-term commitment! If you want to make the most out of this special offer, click here or reach out to Drew directly at email@example.com. This episode is sponsored by Compassionate Finance, an inspiring company that has helped thousands of doctors increase case acceptance by making EVERY procedure affordable for all patients seeking quality care. Compassionate Finance has helped over 40,000 patients get the care they want and deserve. They manage ALL aspects of the payment plan and if you’d like to get started today, call 866-964-4727 or learn more by clicking here. Don’t forget to mention that you heard about Compassionate Finance from the Delivering WOW Podcast to get $250.00 OFF the regular enrollment price! For more information about this episode visit DeliveringWow.com