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We get it, no-one likes having a difficult conversation do they?  Yet, it’s a fact of life that we all need to instigate them at different times both at work and at home. And if you want to be successful at work, it’s fair to say that having constructive difficult conversations is a skill you just need to master. But difficult conversations are hard because they often illicit emotion. Hence many of us procrastinate or dodge conversations that we know we really should have, which can lead to resentment and festering emotions.    Procrastinate no more! This week we provide you with some simple tips and tools to help you navigate these tricky situations. In fact, we teach how to have difficult work conversations in our leadership programs at companies around the world, including Google, Pinterest, Uber, etc, and our participants tell us that these skills really help.  In this episode you’ll learn: Practical steps you can take to ensure your difficult conversations go as well as possible  Why it’s so important to have difficult conversations A super useful way to give feedback well  And, how to say No  Plus, you get to hear an, almost, Oscar-winning feedback role-play (if we say so ourselves)!  So don’t delay that difficult conversation you’ve been putting off - click below and have a listen and then try it for real! You've got this! Oh and email us at if you’d like us to send you our Values Assessment Exercise.   Useful Links The SBI Feedback Model Additional Reading: Crucial Conversations - Tools for Talking When Stake are High by Kerry Paterson Radical Candour by Kim Scott Malone What's Worst Than Having a Difficult Conversation? Avoiding One! by Deborah Rowland - HBR article  

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