Hiring the right people is key to making your business work, whether it's a turnaround, a startup, or an expansion. Harvard MBA and Senior Lecturer at Boston University Questrom School of Business Host interviews a turnaround specialist who knows how to find the right people, and what the right people need to do to get the job. Also, a customer relations specialist who teachers managers about the last three feet. That's the final distance between the staff and the customer. Managers don't always get that close. When your successful business is about to expand into a new and different venture, what are the challenges?