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Episode Info:

Featured Chef, Chef Abe Conlon Co-Owner and Chef at Fat Rice in Chicago.


Chef Abe joins the Chef's Choice Podcast to talk about all the amazing ways he's creating culture and a machine at his restaurant Fat Rice. We start the conversation off talking about his underground, "illegal" restaurant that he ran for 5 years and what he learned from it. Customer Experience is the number one thing that came out of it and how you make the customer feel when they come to your restaurant, wherever it may be. Chef Abe then dives into how he's used that information and created a culture at Fat Rice by making sure all employees are on the same page. A few great ideas he's had come from the backend of his website. He created training videos to make sure that everyone knows exactly how processes should be done in his restaurant and it frees up his time by not having to answer questions or move around inaccuracies. He also created a private Instagram account used for specials and other restaurant only information that all his employees have access to. By creating these back end systems, he's been able to increase the effectiveness and efficiencies of his employees, making for a better customer experience.


Check Chef Abe out online!

@abeconlon

@eatfatrice

@drinkfatrice

@bakefatrice

http://www.eatfatrice.com/


Check out his book "The Adventures of Fat Rice" and buy it where books are sold! http://a.co/3PfudxF

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