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Episode Info

Episode Info:

Abby Bajuniemi joins us on this week's show to kick off a month all dedicated to accessibility! Abby has a Ph.D. in Hispanic linguistics, and sits down with us to talk about accessibility, using language more effectively, and the problem with chatbots. 

Included in this show:

  • Why should designers, product managers, marketers and developers care about conversation and conversation theory?
  • The damage that can be done using automated voice assistants incorrectly
  • How we create meaning using language, and how it's much more than just the words being used
  • How the internet has created new ways for us to use language (both good and bad)
  • The wide definition of being "accessible"
  • Use of plain language, and how jargon and flowery language is damaging our communication
  • How the educational system contributes to poor communication
  • The difficulty of automated translations
  • Use of chatbots, and how to think carefully about implementing them in an accessible way
  • The importance of thinking critically about who your audience really is (they're not all just like you)
  • Using guerrilla usability testing to test language and messaging to ensure you're serving your audience correctly
  • Why chatbots should just own up to being robots, and stop pretending to be people
  • And much, much more!
Join us on the show by emailing us at Whether you'd like to come on the air and give us your thoughts, ask us a question, or just provide your feedback via email, we'd love to hear from you!

You can also give us a call at 813-485-4866 to join us on the show each week. 

Make sure to visit, and subscribe to the show wherever you're listening!

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