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Episode Info:

Cristina has been doing some usability testing, and wants to get better at it. Her company has decided to talk to users more regularly, and we offer some tips on making the most of those sessions. Jennifer has a fantastic question about design ethics. As a designer, how do you ensure that your designs aren't used for unethical or nefarious purposes? There's no easy answer here, but we try to give a few thoughts on some ways to think through this incredibly tricky situation. Email your questions to and we'll chat about them!


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