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Episode Info:

This episode is the second in a series about ServiceNOW in which we'll educate you on the platform's capabilities and provide a case study of how real world customers are using the feature. Andy Gallimore, ServiceNOW Expert and RoundTower Practice Manager; breaks down the platforms capabilities in the IT Operations Management (or ITOM) space: - Discovery - Event Management - Operational Intelligence - Service Mapping - Cloud Management

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