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Episode Info

Episode Info:

Jason Bradshaw is the Chief Customer Officer at Volkswagen Group Australia and author of a new book coming out about customer experience called ‘It’s all about CEX!’. He’s an expert at delivering engaging customer experiences across a network of businesses, and in this episode talks about how businesses can connect with customers on a personal level, plus explores what it takes to build trust and deliver a great customer experience during a crisis.

Resources mentioned:

Key takeaways (starts at 33:17):

  • Documenting the principles that describe a great experience in your team.
  • Celebrate when employees go above and beyond.
  • When it gets harder, celebrate harder.
  • Just act to implement a better experience.

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