Customer Experience Leaders | CX tips, insights and practical advice
About This Show
We reveal the secrets of how great brands delight their customers. We speak to the Customer Experience Leaders behind brands like Pandora, Disney, Uber, SumoSalad, Country Road, Microsoft and many more! Delighting customers shouldn't be complicated, so we're on a mission to bring you jargon-free practical takeaways to help you build great customer experiences.
Most Recent Episode
Why everybody is the head of CX | Optus, Head of Customer Experience, Charles Weiser
1 day ago
Charles Weiser is the Head of Customer Experience at Optus, one of Australia’s largest telecommunications companies. In this episode we discuss how Optus uses data to create a positive experience for customers. We also talk about service in the age of global internet giants like Netflix or Amazon, and how Optus is keeping pace to deliver experiences which align with customer expectations.
The Road (book), by Cormac McCarthy
The power of vulnerability (TED Talk), by Brené Brown.
Key takeaways (starts at 39:31):
Ensure that the executive team owns the customer experience
Everyone is the head of CX
It’s worth investing in your CRM software
See all problems as opportunities to delight a customer
Small things can go a long way
Episodes of This Show
Dec 25 2017
Rated 5 out of
Great format and excellent resource!
The hosts are fun and engaging. They stay focused and get a lot of info from their guests without letting the interview get dry or boring. I love the part of the interview when they ask the guest about books or people who have influenced their CX work. AND they put links to those references in the podcast notes! (The difference between 4 stars and 5, right there!) Thanks, gentlemen. Looking forward to future podcasts.
Date published: 2017-10-12