In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue. (Customer Success Radio is now Subscribed podcast).Read more »
In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue. (Customer Success Radio is now Subscribed podcast).Read Less
Krista Anderson-Copperman is the Chief Customer Officer at Okta, Inc. At Okta, Krista is charged with ensuring Okta customers see value and are successful with Okta products. The Customer First organization includes education, professional services, customer support, customer success and renewals.
Anderson brings more than 18 years of experience to Okta, delivering superior levels of adoption, loyalty and customer satisfaction for both enterprise and small business customers. Prior to joining Okta, she served as SVP, Customers for Life at Salesforce.com.
We talk to Krista about what it means to be a CCO, the importance of customer success as a core company value, the challenges of scaling teams to meet growth needs, and lots more!
For more, go to www.zuora.com/podcast