Outside In with Charles Trevail
About This Show
Outside In with Charles Trevail takes a look at the strategies and philosophies of the world’s most customer-centered brands. Leaders from business, media, and academia discuss the importance of being a customer-inspired organization, and share best practices on how to get there.
Most Recent Episode
Comcast: The Product Guy Transforming CX
6 days ago
Charlie Herrin, Chief Customer Experience Officer at Comcast Cable, is doing the impossible: turning America’s largest cable company into a customer experience leader. A product guy at heart, Herrin shares wisdom that anyone embarking on a CX transformation will want to hear.
In this episode you’ll learn:
• How Comcast is embedding customer service and experience into its technology
• Why NPS is most useful as a system, rather than a score
• Why you should never overlook employee engagement as a powerful CX tool
• Advice for approaching and overcoming common CX challenges
Episodes of This Show
Dec 18 2017
Dec 13 2017