Crack the Customer Code
About This Show
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.
Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
Most Recent Episode
308: Jacob Morgan, The Future of Work
2 days ago
Adam and Jeannie explore the Future of Work with Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan. What is the Future of Your Work? The what, when, why and how behind work itself used to be dictated by business owners, but this is changing quickly! In fact, developments in technology, social media and generational values are creating new behaviors every day that will indeed affect the way we and our employees work in the future. Are you in control? More importantly, what should you still be in control of? “…a lot of this power is shifting to employees.” -Jacob Morgan Tied directly to the customer experience, providing a frictionless and rewarding employee experience is now more important than ever. We’ve discovered that employees communicate differently than before – sometimes in ways we used to prohibit within the workplace. “I’m a big believer in as much flexibility as you can give employees.” -Jacob Morgan So with all these new behaviors and more on the way, how should we perceive and prepare for the Future of Work, not just in our industries, but in our own workplaces? And how can we maintain a healthy level of control while letting employees work in the ways they feel most productive? “What should work be, and how do we build what we want it to be?” -Jacob Morgan Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan is here to answer some of these questions for us, then help us answer the rest of them for ourselves. Gleaning from insights Jacob uncovered while doing research for his latest book, we discuss the current state of work and how it has evolved, then take a fascinating trip into the future! So why not jump into our time machine (aka press the play button) and discover how to future-proof the work environment you create? Interview Highlights Jacob discusses the Future of Work in most of what he does, so why is this topic so important? [3:30] Jacob talks about 5 work trends that influence the future, but there’s one we’re really intrigued by! [4:45] How are new behaviors affecting the way we look for jobs or hire new employees? [6:25] If employee experience slips, then so does customer experience. What are the cues leaders should look out for? [9:00]