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Episode Info: Values need not just be posters in your office walls. How can you integrate them into your decision-making process? Let us get the answers from Allison Pickens, COO at Gainsight. She is an international speaker, blogger, and host of The Customer Success Podcast. In this episode, she talks about how your role models help develop you as a leader. She also shares her insights on hiring energized employees and how to retain that energy within their roles. Allison dives into a company’s core values and its importance of being infused into the day-to-day company and personal life. — Allison Pickens, Chief Operating Officer of Gainsight. She is an internationally known thought leader on driving subscription revenue and scaling teams. Allison was named one of Fortune’s Most Powerful Women. One of the top women in SaaS, the top 50 people in the Sales and Business Development industry and a top customer service influencer. She’s an international speaker, blogger and the host of The Customer Success Podcast with over 100,000 plus listeners for over two seasons. She has a passion for working with companies to scale their go-to-market operations and create an exceptional customer success initiative. Allison has a BA in Ethics, Politics and Economics from Yale University, as well as an MBA from Stanford University. On weekends, you can typically find Allison contemplating Political Philosophical questions while on a hike in the Marin Headlands, a beautiful area to be hiking in. Allison, welcome to the Second in Command Podcast. Thanks for having me. You were one of the smart people. I was one of the dumb people. Growing up in school, did you know that you were going to get into leadership? I was always told to be a lawyer. Were you positioned the same way? A lot of us are probably encouraged by our parents to pursue a more conventional career path. I did not think that I would be a leader when I was younger. In second grade we were given an assignment to draw a picture of ourselves at some point in the job that we were going to have. The job that I envisioned for myself was running an ice cream shop since ice cream was my favorite thing. I had not so grand aspirations at the time, although I still want to run an ice cream shop someday. The real reason that I got interested in leadership, although I didn’t quite recognize it at a young age was that I had great examples of leadership in my family. My father is a big history buff. He’s read virtually every biography of a leader in the American Government since inception and other governments as well. I would always hear stories about difficult decisions that leaders had to make. I would hear inspirational speeches that he would recite. I would hear passages from books that he was reading. I always found them inspiring. My mom’s side of the family, my grandparents and extended family were deeply affected by the holocaust and other religious persecution or political persecution. I always deeply admi...
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