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Episode Info: Today we are getting taken over by a special admin-focused episode of The Trailblazer’s Guide to Careers with Trailhead’s very own Dana Hall, Senior Manager of Trailhead Marketing at Salesforce, and Scott Luikart, Salesforce MVP and Senior Salesforce Admin at Whole Foods Market. Join us as we talk about all the opportunities out there for admins and what you can do to get yourself ready. You should subscribe for the full episode, but here are a few takeaways from our conversation with Dana Hall.  What you need to know about Salesforce admins. Admins are knowledgeable business leaders that use what they know about the operations of their company to solve problems that come up in day-to-day situations. That can be anything from “why isn’t this one thing working” to automating an entire business process. At the end of the day, the goal is to make things easier for Salesforce users across your business, improve workflows, and enable the kind of data analysis you need to make key decisions. Training and education on the platform is also a big part of the job. Users need to know what tools they have available to them to help do their jobs more efficiently, so adoption and work processes are a major concern for the job. You have to combine the soft skills of working with people and understanding their needs with the technical know-how to find the right answer to their problems. A job in global high demand. Salesforce Admins are in high demand around the globe. In the US, admins make an average of $95,000 a year, with thousands of new job postings going up yearly. In this episode, Dana talks to Scott Luikart, then the Salesforce admin for Concierge Auctions and now Senior Salesforce Admin at Whole Foods Markets. “How I first started learning about Salesforce was as a call center rep for Apple to log into and out of our shifts,” he says. Later, volunteering at an LGBTQA health organization in Philadelphia, Scott connected with a friend who got him a job that would change his entire career trajectory. “After a few months, they asked me to start rolling out Salesforce to the service organization,” he says. “Magically, that day I got my Salesforce admin credentials having never had them before and I started working the system. I made a lot of mistakes, I broke a few things, I epically failed, and then I gracefully recovered.” With the help of his Success Manager at the time (Salesforce Admins Podcast regular and Head of Trailhead Content Chris Duarte), he was able to learn the best practices he needed in order to succeed. How the community can help you succeed. When Scott saw an inefficiency with the way packages were being mailed at his company, he realized there was an opportunity to improve things. He built an integrated solution that took care of a lot of the process automatically, saving everyone time and making things easier. “I didn’t do anything revolutionary—that tool was already there. But by building it in a way that ...
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