Salesforce Admins Podcast
About This Show
Learn about product, community, and careers to help you become a more Awesome Salesforce Admin.
The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 10min (sometimes a bit more) twice weekly podcast hosted by Gillian Bruce features Interview and Insight episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti.
Most Recent Episode
Interview: Build Ethics into AI with Kathy Baxter
1 day ago
Today on the Salesforce Admins Podcast we’re talking to Kathy Baxter, User Research Architect at Salesforce and previous Salesforce Admins Podcast guest. With Einstein being all the rage, we’re discussing ethics and AI to understand more about what that means for your business. Join us as we talk about building an ethical culture, creating transparency, and taking action to remove exclusion. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kathy Baxter. The biases living inside of our data. As a Research Architect, Kathy looks at issues that go across clouds. Each cloud has Einstein doing data science work, “but going across all of those different clouds remains the issue of ethics and AI,” Kathy says. “What stands out when I read articles of AI gone wrong is that the creators don’t intend to harm someone,” she says, but we have to realize that algorithms aren’t free from the biases of their creators. “Unfortunately, we have biases that live in our data,” Kathy explains, “and if we don’t acknowledge that and if we don’t take specific actions to address it then we’re just going to continue to perpetuate them or even make them worse.” To help, she’s done a lot of research to create a set of guidelines that help provide actionable recommendations with Salesforce to implement Einstein while also keeping those biases in check. The three steps you can take to build ethics into AI. “The three big categories are first, creating an ethical culture; then being transparent; and then finally taking the action of removing exclusion, whether that’s in your data sets or your algorithms,” Kathy says. For creating an ethical culture, we want to build diverse teams. There’s tons of research out there on why they perform better, “the least of which being that we avoid products gaps because a segment of the population isn’t represented.” Diversity is no longer just about accessibility in the terms that we have always thought about it, whether it’s wheelchair ramps or screen readers, but now it’s about how we think about inclusion in terms of our AI algorithms,” Kathy says, “ethics is a mindset, not a checklist.” For transparency, you need to allow your customers to have co
Episodes of This Show
4 days ago
Rated 5 out of
Educational and fun!
This podcast interviews a variety of guests working within the Salesforce environment. Each episode follows a similar format but the information is always different. As a new admin its great because it helps me feel confident when I understand what features are being discussed, and if it's a topic I don't know much about I am inspired to look it up. It is short, high energy and entertaining. I listen to this podcast during my commute and it gets me fired up for work. :)
Date published: 2016-07-13