Salesforce Admins Podcast
About This Show
Learn about product, community, and careers to help you become a more Awesome Salesforce Admin.
The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 10min (sometimes a bit more) twice weekly podcast hosted by Gillian Bruce features Interview and Insight episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti.
Most Recent Episode
Interview: How James Goerke Moved to Lightning
< 1 day ago
Today on the Salesforce Admins Podcast we’re talking with James Goerke, Manager of Global Support at Velocity and Dreamforce 2017 speaker. We discuss adoption and how he got his boss to use Lightning. Join us as James Goerke shares the strategies and tactics he used to kickstart a Lightning rollout in his organization. You should subscribe for the full episode, but here are a few takeaways from our conversation with James Goerke. Making a case for Lightning. James’ company doesn’t have a Salesforce Admin as a defined role, which is common for a lot of businesses. He had a lot of experience with Salesforce, however, and so he was asked to jump in and do that job. When he got started, he quickly observed, “Our customers are moving to Lightning, so our business should be on the forefront of that, too.” Regarding actually getting the rollout to happen, “It was easy to convince my boss from an emotional level,” James says, but the challenge was to show the value. Lightning dashboards are beautiful and appealing, but they’re ultimately like giving someone a dozen roses: “They look great, and they get you in the door, but you have to do really well afterward, too.” The three steps to adoption. In James’ adoption talk at Dreamforce, he went through three phases of getting management to buy in: define it, show it, and use it. So you start by defining what you can do with Lightning. James looked at what tasks his team performed over and over again every day and figured out that he could cut down a 2-minute activity to a 1-minute one. When you start talking about a multi-person team each performing that same task several times per day, that 50% reduction can really add up. For showing it, it’s about taking advantage of all the dashboards that Lightning makes possible, and also maybe taking LeeAnne’s advice and putting together some demos. Finally, you need to use it: create a trusted group of users and get their feedback. At the end of the day, “even when a new process didn’t save me any time, it’s still easier,” and as James says, “and reducing frustration is a good thing no matter what.” Rollouts as a player/coach. James works remotely, and most of his team is remote too. He is very familiar with w
Episodes of This Show
2 days ago
Rated 5 out of
Educational and fun!
This podcast interviews a variety of guests working within the Salesforce environment. Each episode follows a similar format but the information is always different. As a new admin its great because it helps me feel confident when I understand what features are being discussed, and if it's a topic I don't know much about I am inspired to look it up. It is short, high energy and entertaining. I listen to this podcast during my commute and it gets me fired up for work. :)
Date published: 2016-07-13