The Go-Giver Podcast
About This Show
Would you like your business — and your life — to be a lot more fun, a lot less stressful, and a lot more profitable? Do you want to sell more, lead better, be more influential, and live a life of significance? In this show, based around the Five Laws of Stratospheric Success from the international bestseller, “The Go-Giver”, you'll learn how to naturally create a life of joy and prosperity. Your host, Bob Burg, coauthor of “The Go-Giver” will share his insights and interview notables including today’s top entrepreneurs, business and thought leaders.
Most Recent Episode
091 The Impeccable Customer Experience - Steve Dorfman
5 days ago
Service, Business, Customers, Relationships, Employees Summary Customer service is important, but the customer experience is really everything. We’ll look at that in our Thought of the Day. And in our interview segment, we’ll talk with Steve Dorfman, one of the foremost experts on how we can dramatically improve the customer experience … of our customers. That and more on today’s show. Bob's Thought of the Day We’ll explore: Why consistently bad customer service can ruin a company while good customer service simply keeps that company in the game. Specific ways that my favorite restaurant, The Juno Beach Cafe, provides an exceptional customer experience and retains a loyal customer base. A special way that one of the waitpersons, Nancy, provides an exceptional customer experience to my Family each week. Interview with Steve Dorfman You’ll discover: Why the customer experience isn’t likely to exceed the employee experience. Examples of companies known for providing remarkable experiences for both employees and customers. Why it’s not the customer’s responsibility to ensure a good customer experience. How to know whether you have fallen victim to the mentality of blaming customers. Why we must anticipate a customer’s most important needs and do their critical thinking for them. How to handle unmet customer expectations.