The Intuitive Customer
About This Show
Welcome to the Intuitive Customer, hosted by Colin Shaw and Prof. Ryan Hamilton, where we discuss how you can improve your Customer Experience, Customer Loyalty and your bottom line by embracing behavioral economics.
Brought to you by Beyond Philosophy who help you improve your Customer Experience (CX) through consultancy, training and market research. Visit BeyondPhilosophy.com.
Most Recent Episode
The Rubicon Model and How To Use It To Your Advantage
1 day ago
Once customers move from planning to implementation, they pass across a metaphorical Rubicon. People justify their thinking and it is then difficult to change their decisions. How do you recognize this and what can you do?
Episodes of This Show
4 days ago
Rated 5 out of
Great CX research and advice
Everyone talks about improving their Customer Experience...but it's a lot easier to talk about than to actually achieve. Hosts Colin Shaw and Ryan Hamilton do a great job at presenting research-based techniques that can make a real difference. I can't wait to hear more.
Date published: 2018-01-05