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Are your clients and customers getting a premium, memorable experience? Bob Pacanovsky wants to make sure they do. As a Chief Hospitality Officer, Keynote Speaker, and Owner of The Black Tie Experience, Bob shares valuable lessons for business owners, including leadership models, management tips, and how to leave a lasting impression. Tune in and prepare yourself for the next level of entrepreneurship and growth.

Visit for more information on Bob’s services. You can also connect with Bob on Facebook (Bob Pacanovsky - Black Tie Experience), Twitter (@BobPacanovsky) or LinkedIn (Bob Pacanovsky). 

Mentioned in this episode:


  •  * 1:20  Who is Bob Pacanovsky and the importance of creating experiences for clients
  • * 7:15   Welcome Bob; Lessons learned from hospitality and catering
  • * 12:30 Starting Paparazzi’s Pizza and becoming a preferred caterer
  • * 18:00 Advice from hindsight and what entrepreneurs should be ready for
  • * 24:30 Growth and exciting ventures; Managing employees right and wrong; Making difficult decisions
  • * 36:00 Looking for leadership and becoming a leader; Getting the most value out of failure
  • * 49:50 Moving business forward and the next level of entrepreneurship; When Alex met Bob
  • * 57:30 Focusing on Black-Tie Experience; Easy ways to provide a premium experience for clients and making an impression that LASTS
  • * 1:18:35             Lightning Round

SHOUT-OUTS IN THIS EPISODE: T Scott Gross, John DiJulius, Beachwood Chamber of Commerce, COSE, Paul Marnechek

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