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Episode Info: Curious about scaling remote teams? Meet Carrie McKeegan, CEO of a 10-year-old, fully remote US Expat Tax Services company. In Episode 50 of the Bean Ninjas Podcast, Bean Ninjas CEO Meryl Johnston talks to Greenback CEO Carrie McKeegan about how she manages to run a fully remote business helping people file their taxes in the US. American expats and Greenback co-founders Carrie and David McKeegan found their expat tax needs overwhelming and expensive while living in the UK as professionals.  So they decided to create their own business helping other expats work through the challenging process. Their business is now over 10 years old, and they have a remote team of 50 people. Learn how to manage a fully remote company from Greenback Expat Tax Services CEO Carrie McKeegan #remote #service #business #metricsClick To Tweet  Remote team lessons from Greenback Expat Tax Services If you are considering going remote with your company, Carrie has got a few tips for you: It is incredibly important that you identify people who are able to work on their own. Remote workers must be self-motivated and disciplined. When hiring a remote worker you need to be aware of common mistakes. You should definitely consider hiring a qualified HR person. They can help you determine whether the candidate is disciplined enough to work when there’s no one around. Finding the right employees to fill a business owner’s technical role is immensely important. Learn more about setting up your remote business from this video Related podcast: Scaling a service business – Interview with Mandi Ellefson   The value of metrics in managing and expanding a US Expat Tax Services Company Carrie suggests that you pay lots of attention to your company’s key metrics. They will provide you with a sense of knowing where to focus your time and energy, as it’s easy to get pulled in multiple directions. Implement a marketing, business, and sales scorecard and make sure that each team member does their individual reports on a regular basis. You should be paying the most attention to customer service metrics. They will keep you updated on the customers’ feedback,  which gives you a good sense of the value you are actually providing to your target market. Yes, metrics can help your business! Listen to our interview with Greenback CEO Carrie McKeegan to find out more. #remote #service #business #metricsClick To TweetHere is a handy list of 7 Customer Service Metrics that matter. A good way to get your head around metrics that matter is to read great books covering the topic! Carrie and her team all read the book Traction by author Gabriel Weinberg. Related: Startup Books – Bean Ninjas CEO Meryl’s Recommendations Outline all of the metrics and assign each team member with one. Be aware that things can go wrong if you don’t pay enough attention. “A lot of the times managers, general managers of businesses or CEOs really think that it’s very clear who owns what metric but the i...
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