The Net Promoter System Podcast
About This Show
Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.
Most Recent Episode
Ep. 124: Q&A with Maurice FitzGerald | Rallying Teams Around Net Promoter
2 days ago
Building internal support for a fledgling Net Promoter System can be one of the biggest challenges of getting such an effort off the ground. In this episode, host Rob Markey welcomes back Maurice FitzGerald, retired vice president of customer experience at HP Software and author of “Net Promoter—Implement the System.” Together, Rob and Maurice will discuss how companies can rally their employees around their Net Promoter System efforts.