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Episode Info: t in their roles for both typical people and people with autism. He then reveals that there are two typical archetypes that typically work well for them: opportunity youth and high school students. [07:53] - Tom S. talks about where the company is right now in terms of their overall organizational structure. [10:13] - It was right as they were about to open the second location that they started to see some issues with some of their typical employees. We lost two of our supervisors in the weeks leading up to the opening of the second location, and had to let go of a third right after the first week of the second location. [12:24] - How do you ensure that you have the right culture fit when hiring typical people, and what are you looking for in the interview to make sure they’ll be successful? As he addresses these questions, Tom D. talks about how they scale culture. [13:39] - Tom D. lists the six different pillars of disciplined compassion. [16:12] - We hear more about exactly what prioritizing purpose really means. Tom D. then points out that another of the pillars is grit, which they mentioned earlier in the conversation. [17:29] - The bonuses that they give their management are tied into these pillars. This incentivizes the employee to be aligned with these principles. [18:30] - Tom D. shares a story of a young man who is just getting his promotion to assistant manager. [20:17] - Tom S. explains that it would have been a disservice to this man to give him the assistant manager role before he was ready for it. [20:59] - Another thing that Tom S. wants to talk about are the employees who are a slower, long-term play. [22:54] - It’s so important to be disciplined in withholding judgment for the first six weeks (or even six months), Tom D. points out. [25:36] - One thing they’ve found in their successful employees is that they have sustained engagement in what they’re doing, regardless of what the task is. Tom S. then talks about some of their recruiting sources. [27:45] - Tom D. offers a note to anyone operating (or thinking about operating) a social enterprise.   Links and Resources: Tom D’Eri Tom Sena Rising Tide Car Wash Rising Tide U University of Miami-Nova Southeastern University Center for Autism & Related Disabilities Hurricane Irma Angela Duckworth Extraordinary Ventures...
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