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Episode Info:


Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt to discuss the changes, why Qantas announced them and what this all means for frequent flyers.


Episode contents:

  • 1:05 – Fortnightly news round-up
  • 4:07 – Overview of Qantas Frequent Flyer program changes
  • 8:48 – Status challenges (upcoming webinar)
  • 10:38 – Interview with Mark Ross-Smith – changes to Qantas award availability & pricing
  • 22:49 – Interview with Mark Ross-Smith – lifetime Qantas Platinum status
  • 30:33 – Interview with Mark Ross-Smith – Qantas Points Club




Frequent Flyer Gazette articles referenced in the fortnightly news round-up:

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