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Employers want the workforce to be as healthy as possible—but health doesn’t always seem like something the American healthcare system is set up to provide.

We recently interviewed Paige Cooke, Assistant Director of Customer Engagement at NCQA (National Committee for Quality Assurance) in Washington D.C., about healthcare delivery and finance—and how employers can navigate this intricate system.

Everyone is using a different definition of quality, and nobody is communicating about how to coordinate care. “We’ve been working with a very fragmented system,” Paige said.

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