Dispatch in Depth
About This Show
“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.
Most Recent Episode
You’ve Got Me Doing Emotional Labor with Dr. Sharon Mastracci and Ian Adams
Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers.
For Your Information:
Emotional Labor and Crisis Response: Working on the Razor’s Edge (https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199)
Emotional Labor: Putting the Service in Public Service (https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&me)
The research poster about giving emergency dispatchers closure (https://www.aedrjournal.org/providing-dispatchers-the-rest-of-the-story/)
If you’re an emergency dispatcher, please take this survey to help Dr. Mastracci further her research: https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVP
Want to get involved in a study? Have a question? Email us at firstname.lastname@example.org