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  1. Make sure your conversations are specific to the outcomes you want, such as the outcome of the patient’s dental treatment.
  2. The best time to get the message across to the patient is at the end of treatment and during the handover, so it’s important that everyone is on the same page and the message is delivered without distraction.
  3. Don’t speak just to be heard, speak to be understood.

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The post Cut the Chit-Chat. Start Being There! appeared first on Dental Water Cooler.

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