Navigating the Customer Experience
About This Show
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Most Recent Episode
024: Being Authentic: Walk Your Talk with Paul Brunson
4 days ago
Paul Brunson is a Mentor, Entrepreneur and Television Host. His goal in life is to help you live your best life in love and professionally. He’s the world’s most influential matchmaker, founded and existed three businesses, hosted two television shows and spent nearly a decade working directly for a billionaire. He’s now here to share many of his experiences by mentoring and coaching thousands of people. Questions Tell us a little bit about yourself and your journey What are some things you would recommend to a business owner to build stronger relationships to really come over as being authentic and true in what they are selling? As a small business owner, how do you find your mentor? How do you know that this person is someone you can connect with? What are some of the books that have had the biggest impact on you? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity? Highlights Paul Brunson shared that the last 7 years of his career where he left financing and became a Match Maker. It was really interesting as people would ask him “Are you really a match maker, is there such a thing as a Match Maker?” It was a career that he was passionate about and it allowed him to do so many things, so the biography, in terms of hosting television shows and launching other businesses, he was able to do that as a result of becoming a Match Maker. Most recently he has hosted a few television shows, “Love Town: with Oprah Winfrey” and “Preachers of the L.A” where he did the after show. He stated that he is preparing to launch a new show on ABC Primetime which is his own show where he is Executive Producing, he also launched a Match Making Agency and he also launched several other projects that he is proud of and so he stays really busy. He stated that for his entire life, he joked about doing many things and often times we all say that we hustle and have 3 or 4 jobs but what he most recently discovered over the la