Navigating the Customer Experience
About This Show
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Most Recent Episode
030 : Achieving Extraordinary Results by Delivering with Dr. Anissa Holmes
4 days ago
Dr. Anissa Holmes is voted one of the top 25 women in Dentistry by Dental Products Report. She has effectively mastered the skill of the use of social media with a Facebook following of nearly 50,000 fans. As a Practicing Dentist, Social Media Strategist, Author, Podcaster and Speaker, Dr. Holmes shows dentists exactly how to create a profitable, thriving dental practice which has motivated, inspired team members and patients who are now raving fans. She does this by providing actionable steps to help dentists develop their business culture, their systems and their brand. Dr. Holmes is the host of the iTunes podcast, The Delivering Wow Dental Podcast and is also the author of the book Delivering WOW: How Dentists Can Build a Fascinating Brand & Achieve More While Working Less. Questions Tell us a little bit about yourself and your journey Can you share with us how you use some of the strategies and actions to create that delivering wow experience in your practice? In your book you say that there’s a myth that says “To be successful, we must be better than everyone else, we must try harder and work longer” but then further on you say it’s not about being better, it’s about being unique, can you speak a little more about that? On a global level, how do feel about customer experience from the Jamaican perspective, what do you feel are some of the things that are limiting organization from really delivering that WOW experience? Do you think that there is a direct correlation between poor leadership and poor customer experience in a lot of businesses? How do you stay motivated every day? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? Do you offer programmes for persons who may want to take the step a little further, who may want to connect with you and learn how to use Facebook to build their business? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or