Navigating the Customer Experience
About This Show
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Most Recent Episode
049 : Making Customer Service a Competitive Advantage and Price Irrelevant with John DiJulius
2 days ago
John DiJulius Show Notes John DiJulius is an international consultant and best selling author of 3 customer service books, his latest book; The Customer Service Revolution instantly hit number 1 on Amazon. John works with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle¢, Marriott Hotels, PwC, Cheese Cake Factory, Progressive Insurance, Harley-Davidson, Chick-fil-A and many more. John isn’t just talking about it, he lives it. As a very successful entrepreneur of 2 businesses, John Robert’s Spa, a chain of upscale Cleveland locations has been repeatedly named 1 of the top 20 salons in America and The DiJulius Group, a consulting firm focused on changing the world by creating a customer service revolution. John will demonstrate how we can make our customer service our single biggest competitive advantage and make price irrelevant. Question Tell us a little bit about yourself and your journey What is your view of customer service and customer experience, why is it so important? What are some everyday solutions that you believe the business owner can do to still set themselves apart? Tell us a little about your book, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World, what inspired you to write your book and 3 key things our listeners would be able to take away from the book? How do you stay motivated every day? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity? Highlights John DiJulius shared that his first business, he and his wife opened up a small hair salon back in 1993 and it was 900 square feet and they had no money, no employees and they had no customers and they were on a street that had over 100 hair salons up and down within a few mi