Navigating the Customer Experience
About This Show
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Most Recent Episode
050: Insights on How Gustazos is Conquering "The Daily Deal Sites" with Carlos Villares
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Carlos Villares was born in San Juan, Puerto Rico; he lives in Miami, Florida since 1994. He is an International University Graduate and has 10 years work experience for The General Electric Company in the area if sales and financials services. He is co-founder of Gustazos.com, Daily Deal site in 5 countries. They represent Global Sales and Business Development Executives and they manage over 50 sales people on these markets with gross sales surpassing USD$26 Million as of 2016. Question Tell us a little bit about yourself and your journey Can you tell us a little about how you manage customer experience and the whole customer service process? Can you share 3 things that you have found that have really contributed to your success, primarily from a customer experience prospective, not just on an external customer prospective but also in terms of employee motivation and development and really getting the right people to perform in the right way. What are some of the things you took away from General Electric that have made Gustazos so successful over the time you’ve been in this leadership position? How do you view customer service yourself for customer experience when you visit locations throughout the world in these markets that you operate in or even when you have to travel independent of Gustazos, what is your view on customer experience on a global level? How do you guarantee that the partnerships you’re forming are people who have the same values you have as an organization as it relates to delivering quality experiences? Do you find the different cultures in a country may pose challenges for the businesses you partner with? How do you stay motivated every day? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity? Highlights Carlos Villares shared that what brought him to where he is today was that his father trans