Loop11’s co-founder Shefik Bey speaks with Elizabeth Churchill, a Head of UX at Google. Elizabeth has also been the Director of Human Computer Interaction at the eBay Research Lab, as well as having held senior research positions at Yahoo and Parc and she is currently a distinguished visiting scholar at Stanford university. They discuss Elizabeth’s background in psychology and path into UX via AI (1:33) then how she moved into he roles at eBay and Google (2:40). Shifting between enterprise and consumer research (5:25) and dealing with data at scale (7:55). Elizabeth explains what she does in her role of Head of UX at Google (8:53). The importance of recruiting passionate, interdisciplinary people to your team (11:55), then exploring the relationship between curiosity and passion (14:45). They then look into what is the appropriate balance between moving quickly, failing fast and ensuring you are moving in the correct direction (19:00) and how it relates to the experience level of the team. Defining the different types of research and how it should be defined (26:15). What designing for emotion means to her (39:00). The recent designing for machine learning systems symposium that she ran and what she found most interesting (47:44). Follow True North on Twitter or subscribe to be notified of new episodes.