The Startup Chat with Steli & Hiten
About This Show
Unfiltered insights and actionable advice straight from the trenches of startup and business life by Steli Efti and Hiten Shah, two serial entrepreneurs who've both built multi-million dollar SaaS startups.
Most Recent Episode
226: How & When to Use NPS Surveys in Your Startup
2 days ago
In this episode, Steli and Hiten talk about using an NPS (net promoter score) survey tool for startups. Steli didn’t know that a NPS survey could be used for anything other than testing your own core product. In today’s episode, you’ll hear the different ways Hiten is using this tool to build his business. You’ll also find out why the NPS survey tool is not just a score—the real value is found in knowing WHY you received the number you did in the first place. Tune-in to find out how to maximize the use of the NPS survey tool and how it can help you turn your “detractors” into “promoters” for your business. Time Stamped Show Notes: 00:05 – Today’s episode is about how and when to use an NPS survey for your startup 00:34 – Steli and his team at Close.io were inspired by Hiten’s email regarding the NPS (net promoter score) of his online webinar workshop 00:55 – Steli says he has not thought about getting an NPS score for anything else other than their core product 01:58 – A NPS is a customer satisfaction score that helps you put people into 3 buckets 02:34 – You use only one question – How likely are you to recommend this product to others? 02:50 – The options are from 0 to 10, 0 being not very likely to 10 being very likely 03:02 – There is a scoring system – a score of 9 or 10 is a promoter, 7 or 8 is passive and anything lower than 7 is a detractor 03:32 – A detractor is someone who will tell other people to NOT use your product, a passive person will not say anything and a promoter is someone who will promote your product actively
Episodes of This Show
6 days ago
Rated 5 out of
I simply get more things done after listening
This podcast is a must listen for anyone in a startup. I could not imagine my morning commute without it.
Date published: 2017-05-10