Stepping Up Service
About This Show
This show features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep "stepping up" the level of service they provide.
Most Recent Episode
Stepping Up Service: Customer Service is the New Marketing
This month's episode addresses how many market professionals are claiming that customer service is really just a form of marketing... and how that’s a good thing. Alan and Ed talk through examples of how marketers are co-opting customer service and using as a core element of their marketing strategy. Ed explains how this is overall good for the customer service culture of an organization and how it can be good for customer service professionals. Plus, Alan and Ed share their "Customer Service Story of the Month"... with both of them having a positive story to share!Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com.Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at wwww.thejacksongroup.com.
Rated 5 out of
love this show. so much fun while learning
I realized that one of the defining factors in what makes a businrss stand apart is customer service which this show delivers in spades...
Date published: 2014-07-24