The Chief Customer Officer Human Duct Tape Show
About This Show
Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.
Most Recent Episode
The Chief Customer Officer Role in Media, With Robert Bridge of Telegraph Media Group - CB39
5 days ago
Media is a business vertical that is beginning to engage Customer Experience Leaders. The New York Times has a leader of Customer Experience (who we will soon be interviewing), and I was pleased to see that the UK is also embracing this role. Robert Bridge is the Chief Customer Officer of Telegraph Media Company. A role which he came to after many years building up to this role from digital roles across multiple industries, including Yahoo. We discussed the importance of clarifying what the role means and how Robert was a part of defining his role and responsibilities and how his role got expanded as part of the interviewing process. Robert, like many emerging CCO’s runs many parts of the customer experience, in addition to leading business transformation efforts