The 5 to 9 Podcast
About This Show
The 5 to 9 Podcast offers a glimpse into the world of work, after the work day is done. To a lesser extent, its a show about finding your drive and lifestyle design, but not in the traditional sense. With personal and professional innovation at its core, the 5 to 9 seeks to empower and educate folks as they pursue personal fulfillment after the work day is done.
Most Recent Episode
5 to 9 - 016: Driving business innovation by blending customer intelligence with business process
Your customers’ highest effort is your biggest inefficiency. Which makes sense because it is the inefficiency in your processes that make your customers do more work than they need to. Fixing your inefficiency reduces your customers’ effort. In this episode, Vince and Mike discuss turning over your customer intelligence to your business process experts to transform your business. Hope you enjoy Episode 16 - Driving business innovation by blending customer intelligence with business process. This episode of the podcast is brought to you by CX Sigma. CX Sigma is the industry leader in blending Customer Experience methodology and Six Sigma solutions for both public and private sector agencies. They create actionable workshop training sessions and tailored consultation services. CX Sigma takes innovation starting from the customer perspective to product and service innovation all the way to business innovation.